Returns & Exchanges
At Tandy Leather, we stand behind the quality of our leather and craft supplies, offering a 30-day return window for items in their original, unused condition. Whether you have changed your mind or received a defective product, we are committed to ensuring you have the right tools for your creative journey.
Initiate Your Request
Contact our customer service team or visit your local Tandy Leather retail store with your original order number and proof of purchase to start the return process.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring that leather hides are rolled rather than folded to prevent permanent creasing or damage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, or simply hand it to an associate if returning in-person at a store.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or issue a store credit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing